Senior Cloud Engineer – LTIMindtree (Client: Microsoft)

• Managed Azure subscription lifecycle: creation, governance, role assignments, and RBAC policies.
• Performed cost analysis, provided optimization recommendations, and resolved billing issues.
• Led a team of 6+ engineers, mentoring and conducting performance evaluations.
• Automated reporting tasks using PowerShell and integrated Git for script version control.
• Supported CI/CD pipeline deployments and authored Bicep/Terraform templates.

Support Engineer – Primus Global Solutions

• Implemented DevOps lifecycle processes: dev, test, release, and support.
• Assisted in CI/CD setup with Jenkins & Git; containerized apps with Docker.
• Applied Kubernetes and Helm for orchestration and monitoring.

Technical Support Engineer – Iween Software Solutions

• Resolved backend and application-level issues in collaboration with dev teams.
• Improved response time by documenting recurring issues in the knowledge base.

Customer Support Executive – [24]7

• Delivered Level 1 technical and non-technical support via voice and chat for B2C clients.
• Resolved common issues, escalated complex queries, and ensured SLA compliance.

L1 Technical Support – Accenture

• Provided Level 1 support for Windows OS, MS Office, and network-related issues.
• Delivered remote desktop assistance and managed incident tickets.

Azure Infrastructure Automation using Terraform

Automated provisioning of Azure resources using modular Terraform scripts. Reduced provisioning time by 80% and ensured consistency across environments.

CI/CD Pipeline with Jenkins and Docker on Azure

Implemented automated pipeline for containerized Flask app using Jenkins, Docker, and Azure VM. Reduced manual intervention and accelerated release cycles.